STORE POLICY

Pre-Orders

FLOW My Way offers pre-order stock. This is our coaster stock that has reached the 7 day full cure stage and we have been able to bundle and photograph the products for the site. They do however require a further 7 days to cure to heat resistance stage. Should you purchase a pre-order item, there will be a specified date visible that your order will be shipped on. Should you order a mix of pre-order and standard stock, your full order will be dispatched on the pre-order specified date.

Made to Order

Our made to order stock is our Personalised Products, including photo coasters and personalised round boards. These require a MINIMUM 7 business days production time to allow for resin curing. Shipping with tracking updates will be provided once posted.

Due to the nature of these items and other customer orders, we cannot guarantee an exact timeframe for Made to Order purchases.

Custom Orders & Commissions

For custom order requests please contact FLOW My Way and we can discuss options.

 

Please note, custom orders are available for Australian Residents only & may require us to source additional supplies & will present longer delivery time as we must allow production time.

Production time will vary based on the size of the request and require a MINIMUM 14 business days due to curing process (for coasters - 7 days for other artworks).

We are currently not accepting commissions.

Disclaimer: All items at FLOW My Way are handmade, and by nature, all handmade items will show imperfections. No two coasters are the same and each piece is individually unique. Whilst we take the utmost care when producing our products and create to the best of our ability, we are not operating a professional art site/store and take pride in the unique features of handmade items.

Actual colour may vary due to the fact that every computer monitor has different capabilities to display colour and that everyone sees these colours differently.

All coaster sets have heat resistant and UV resistant resin coating. All sets are cured for the recommended 14 days to ensure heat resistance which can withstand a regular hot beverage as per our resin supplier instructions. FLOW My Way will not be responsible for any heat damage that may occur as we cannot determine the cause of the damage after products are dispatched. We do not recommend placing boiled  beverages immediately on the coaster for this reason. Allow a few moments for the mug to absorb the initial heat first.

FLOW My Way will not be responsible for any items that fade in colour or are water damaged as a result of extended exposure to direct weather or have not followed the care instructions. We do not recommend leaving exposed for long periods of time to direct heat or sunlight or in areas that can get wet in bad weather.

"Seconds" stock will be advertised subject to availability for any products that show more imperfections than generally produced. These will have full description and advertised at a discounted rate.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

Laybuy

- Afterpay

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